[personal profile] jazzyjj
Hi everybody. Subject line pretty much sums it up. I'm wondering if anyone could test out the following website for accessibility: http://www.afb.org . I realize that this is probably a loaded request, especially given that accessibility means different things to different people. However, I've been having some issues with some parts of the website and am wondering if other people also experience these issues. I have been trying to purchase a free course from the AFB eLearning Center with no luck. It seems that this site is logging me out constantly, unless I tick the box that says "Remember My Username and Password." Even then, I am sometimes automatically logged out. Please see a prior entry of mine in this comm. I realize this is probably a security measure to protect against spammers and so forth, but the frequency with which it happens seems to be much greater than on other sites. The other issue I'm having is with the online store. It seems that, with VoiceOver at least, the navigation is somewhat off. It wraps around in a loop, but just a few days ago I was able to read a bit of information that was not accessible to me before. For the most part this website with its accompanying portals seems to work pretty well with VoiceOver and the latest version of Chromevox Classic, but I've not had good luck contacting the admins. Thanks in advance for anybody's assistance with this.
[personal profile] jazzyjj
Hi everyone. Since we already have one accessibility win posted here, I thought I'd talk about my experience calling AppleCare this morning. I had to call them to straighten out something with my Apple ID. I attempted to reset things online, but couldn't quite figure it out so I decided to use the old phone trick. So this morning I got up around 7:15 my time and called, hoping that they wouldn't be busy. Sure enough, I got through right away. The first person with whom I spoke seemed to be a receptionist or something, but was friendly and transferred me to Gary, after taking down some information. I told him my problem, and he said he was sorry I was experiencing the problem but that he'd be glad to help me. So that is exactly what he did. For a bit of background, I am on my first Mac computer and haven't quite had it for a year. I am a VoiceOver user, which is the screen reader built into all Apple's products. It turned out that I had sort of forgotten about a keystroke, and I skipped over some of the steps on their website to reset my Apple ID. But Gary was super nice and professional. He was also very patient with me throughout the call. He even took the time to wish me happy holidays and asked me how I'm spending them. I really appreciated that.

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accessibility_fail: Universal "person in wheelchair" symbol, with wheelchair user holding a cutlass (Default)
You Fail At Accessibility

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