Tim Horton's fail

[calligrafiti]

A man in Nova Scotia is taking a Tim Hortons to the Nova Scotia Human Rights Commission because he can't get his wheelchair into the restaurant and they won't let him use it at the drive-through.

While I could see some safety issues of having a wheelchair at the drive-through window, it seems like fixing the door accessibility issues (and internal maneuverability issues, which the claimant brings up) would have been a reasonable resolution.

Comments

[davetheinverted]

I think the best part is how the Tim Horton's spokesman doesn't say anything about improving accessibility or how they intend the plaintiff should get his coffee...no, instead, he says he's going to make sure to remind *all* the stores to not allow wheelchairs or motorized scooters in the drive-through. Because making the accessibility issues *worse* is exactly how you want to handle something like this....


Dav2.718

[calligrafiti]

Yep. It's fail with a bonus future fail tacked on.