My local council has an accessibility consultant, shared with two other councils. The consultant shows up and assesses your business or service, gives you a report and when you fix the problems you get a sticker for the door. Unfortunately, he (the one I've met was a man) has no powers to require a change.
Yeah, that's always going to be the problem: lack of authority to demand change. But in the event that someone genuinely does want to do better, and just lacks the information -- or someone who would want to do better if they were just, you know, exposed to the radical idea that perhaps PWD are people too -- I have hope that letting people know would be a good thing ...
Yeah, we were building a new pharmacy and his suggestions were very helpful - for example, the shape of the lot meant that we had to have a very long building, but simple and cheap changes like adding a chair near the front for people who might not be able to make the walk down to the dispensary made a big difference.
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