Every time I see something like this, it makes me even more determined that my next career is going to be "accessibility consultant" for doctor's offices and hospitals: show up, be a pretend patient, and give them a report full of what they should be doing instead.
My local council has an accessibility consultant, shared with two other councils. The consultant shows up and assesses your business or service, gives you a report and when you fix the problems you get a sticker for the door. Unfortunately, he (the one I've met was a man) has no powers to require a change.
Yeah, that's always going to be the problem: lack of authority to demand change. But in the event that someone genuinely does want to do better, and just lacks the information -- or someone who would want to do better if they were just, you know, exposed to the radical idea that perhaps PWD are people too -- I have hope that letting people know would be a good thing ...
Yeah, we were building a new pharmacy and his suggestions were very helpful - for example, the shape of the lot meant that we had to have a very long building, but simple and cheap changes like adding a chair near the front for people who might not be able to make the walk down to the dispensary made a big difference.
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Arrrrrgh.
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