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Res facta quae tamen fingi potuit ([personal profile] pauamma) wrote in [community profile] accessibility_fail2012-06-13 08:08 pm
Entry tags:

Pop quiz

You're a waiter at a cafe or bistro with a sidewalk area for smokers or overflow customers. The sidewalk is about 8 ft wide, and the tables and chairs eat something like 5-6 ft of it, depending on how people are sitting at each table, bags sticking out, etc. There's 2 rows of tables with a gap in the middle for people to use, both in getting to and from the tables and in passing the area where the cafe is.

Open to: Registered Users, detailed results viewable to: All, participants: 24


You notice someone in a wheelchair going through the gap, navigating carefully because they don't have a lot of clearance. Do you:

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Try to clear the way ahead of them, making sure they can go through quickly, safely, and without bumping into your customers and possibly causing them to spill drinks or food?
20 (83.3%)

Stand by the entrance to the inside area, making sure no waiter comes through and bumps into them, but not assisting them actively?
1 (4.2%)

Block their way and insist they find another route, because they might otherwise inconvenience your customers?
3 (12.5%)

Do something else (comment)?
0 (0.0%)

(If standing in the wheelchair user's way) You see cafe customers who also noticed them start clearing a way by themselves. Do you:

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Help them?
19 (86.4%)

Ignore them, because you have some important way-blocking to do?
0 (0.0%)

Hinder their attempt to clear the way, or insist they should be good customers and let you handle it alone?
3 (13.6%)

Do something else (comment)?
0 (0.0%)

(If hindering or discouraging their effort) When the customers object to your behavior and ask to talk to a manager. do you:

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Relent, let them clear the way, and go sulk?
14 (77.8%)

Start arguing loudly with them and try to undo their actions, dragging chairs or tables back if they push them, etc.?
3 (16.7%)

Do something else (comment)?
1 (5.6%)

(If arguing with customers) When the manager on duty arrives on the scene and the customers complain about you, do you:

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Accept that perhaps you went too far, apologize, and stop hindering or maybe even start helping?
14 (77.8%)

Keep objecting, blaming the customers, the passer-by, and your manager (who are all starting to look pissed off at you by now)?
3 (16.7%)

Do something else (comment)?
1 (5.6%)

(If arguing with your manager) When your manager disciplines you, sending you home, do you:

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Leave quietly?
14 (77.8%)

Leave, protesting loudly?
0 (0.0%)

Refuse to leave, demand police intervention because everyone else is conspiring to deprive you of your wages and tips, and resist attempts to remove you?
4 (22.2%)

Do something else (comment)?
0 (0.0%)


Extra credit optional essay question (comment): when it turns out 2 of the customers are (off-duty) police officers who restrain you until you can formally be arrested, what is your reaction?