roserodent (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
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accessibility_fail2012-02-09 01:51 pm
roserodent) wrote in accessibility_fail2012-02-09 01:51 pm
Facebook FAIL
Facebook is repeatedly in hot water for its access failings, but this one takes the biscuit. Now I am not sure if it's still there as my "Guaranteed a response to every email" form that I sent to the access team did not receive a response... either that or they have a backlog of over 18 months.
If you want to download an offline copy of your Facebook profile, or you lock yourself out of your account and you don't have certain preset security features already connected (they don't say which! I assume activating a cellphone number helps) then the verification procedure for proving you are you involves looking at a series of photographs and entering a multiple choice answer along the lines of "In this photo is one of your friends, is it John Doe, Peter Peters or AN Other?". Sadly, the photograph is of a train. Because all photos added to the profile photo album and all photos that have been tagged are assumed to be of the person named in the tag, they will show you any photos tagged to them and ask you to identify the person. Sometimes it's a group shot and it asks which ONE of your friends is that group shot a picture of. Woe betide you if you answer the wrong one, even if all 3 of the named people are in that shot.
Even without this ridiculous inclusion of pictures of trains, Christmas trees, etc. we have the issue of people with visual impairments, people with prosopagnosia and people who plain don't care what folk look like. I couldn't identify the vast majority of my friends in a line-up, even if I've recently had dinner with them! I suspect my (totally blind) father would do a better job, he's always been an ace at the picture round of University Challenge.
If you want to download an offline copy of your Facebook profile, or you lock yourself out of your account and you don't have certain preset security features already connected (they don't say which! I assume activating a cellphone number helps) then the verification procedure for proving you are you involves looking at a series of photographs and entering a multiple choice answer along the lines of "In this photo is one of your friends, is it John Doe, Peter Peters or AN Other?". Sadly, the photograph is of a train. Because all photos added to the profile photo album and all photos that have been tagged are assumed to be of the person named in the tag, they will show you any photos tagged to them and ask you to identify the person. Sometimes it's a group shot and it asks which ONE of your friends is that group shot a picture of. Woe betide you if you answer the wrong one, even if all 3 of the named people are in that shot.
Even without this ridiculous inclusion of pictures of trains, Christmas trees, etc. we have the issue of people with visual impairments, people with prosopagnosia and people who plain don't care what folk look like. I couldn't identify the vast majority of my friends in a line-up, even if I've recently had dinner with them! I suspect my (totally blind) father would do a better job, he's always been an ace at the picture round of University Challenge.
no subject
(Thankfully, I at least had the option available to confirm via e-mail. Which is good, because I am hopeless at recognizing people in random pictures.)