Dude, this is why you have a web site

[codeman38]

So my local transit system has decided to cut hours on some of the routes that primarily serve campus and student apartments for Spring Break. That's all well and good; they won't be used as much, so it makes sense to reduce the service somewhat. They even have a note on the front page of the site which reads:

"Reduced Service for UGA Spring Break. March 8-12, 2010. See Service Hours for details"

With a link to the Service Hours page. So I follow that link, and I read this:

"UGA Routes: During all University breaks, "reading days" and holidays, Route 12 and Route 14 run on Reduced Service. Also Route 28 Does not run during University breaks and holidays. Call Athens Transit Information for specific times and schedules at [phone number redacted]."

::headdesks repeatedly::

Seriously, people? Half the reason I got a cell phone that can access the web is so I didn't have to deal with mutually frustrating relay calls for things like this...

Bad news for anyone who, I dunno, lives on one of those routes and needs to get to work or something Monday morning! Not to mention, anyone who needs to know the latest they can get back from the other side of town (which, of course, is different than with the normal schedule).

(Edited to add: And no, the schedules page does not list the spring break schedules. That, of course, would actually make sense.)

Comments

[amadi]

May I suggest grabbing a willing friend and having them call in and say "Okay, yeah, I need you to recite to me the entirety of the schedule for both routes that will be running, inbound and outbound, all day long, since you haven't bothered putting this information on the website and people with hearing and speech issues who can't easily use the phone need to have these schedules accessible to them."

It'd spread a message in any case.

Heck, I'll do it if you'd like!

[codeman38]

Gah, I wish I'd thought about that. Or I could've done it myself via relay for extra annoying factor!

I did e-mail them via their contact link, though, and they actually replied. They're actually looking into fixing it, if they can get in touch with their webmaster.

[amadi]

If they can... geez, as if there aren't a few thousand people in Athens with the skill to put that document online in a hundred different places within 24 hours, if it were only in a print format. Sad. FAIL.

[codeman38]

LOL, yeah. I suggested that I'd just post it to my web site and they link to it from theirs...

Sad when an absent-minded ADDer can manage this but people who are hired for it can't...

[yarram]

No, sad is conversations that end with, "...but why would anyone want that in writing?" (Which I have actually had, complete with hearing aids as prop.)

Never mind that the people answering calls need it written down, anyway, so they can look it up. Apparently there are people who have never heard of repurposing information already in the desired format.

[codeman38]

No, sad is conversations that end with, "...but why would anyone want that in writing?" (Which I have actually had, complete with hearing aids as prop.)

Oh, gah, I've gotten that too. It doesn't help matters that, aside from the auditory processing issues, I also have an auditory short-term memory that's not unlike that of a goldfish. If I don't write something down *right as it's said*, I'll forget it 10 seconds later-- and even then, I usually have to ask for it to be repeated three times just so I make sure I (and/or the relay operator) have heard it correctly.