It helps that I can reach up (with my left arm only) without trouble, but my approach to being around people using wheelchairs is try and avoid the "trying not to be frustrated" stage. If it's something where it's patently impossible for them to deal with it unassisted, like the doors, I try to get it sorted before they have to ask. If it's something where I'm not sure if they'll be able to deal with it or not, I wait for a cue of some kind and then offer assistance as offhandedly as I can, like, "Want me to grab that for you?" kind of thing.

I've been in the position of having to ask for help with everydamnthing, and I hated it utterly. I got so sick of needing help, and so sick of asking. At the same time, I know that some people with disabilities hate being treated as incapable. So I try very hard to make any assistance I give radiate *no big deal*, and to offer only such assistance as is needed.

With you on the receptionist. Oddly, same receptionist who apparently was responsible in some fashion for the screwup that made my doctor's day so miserable - my doctor who was supposed to be working a half-day, as it's her first day back from being off sick with swine flu.

I got an e-mail response from the Facilities manager today, saying he was going to investigate and get back to me. So that's pretty cool.