It seems really odd to me that of all places, the prongs on a plug are where these things were written. I wonder who ever thought up that one? Hope you get a refund on the blender or something. Just as an aside, I have an Oster microwave and it has served me well. Even when I came back from an 18-hour road trip about 6 years ago, my microwave still worked just fine. My only complaint--and it's a minor one--is that when my mom first purchased this microwave and attempted to order a Braille overlay from Oster, they didn't have one. So she got a Braille overlay from a different company, but I don't remember which one.