::headsmash:: As someone who just finished up two-years-plus working at another Ivy Disability Services offices, this makes me RAGE. Fucking liability issues — I can almost guarantee, with no more knowledge than I have from this and your other posts, that they know they are being inadequate, but their hands are largely tied because of the lawyers and the turf wars and and and. Which is in no way meant to serve as an excuse! Just &mdasg; why so fail? Why?