My audiology depts typically have policy which requires me to book an appointment to get my hearing aid repaired over the telephone.
Yep, it seems this is sadly not at all unusual http://accessibility-fail.dreamwidth.org/24560.html Unless we are coincidentally both at the same one department that does this, but I doubt it. My department specifically only deals with mild to moderate age-related hearing loss, so I let them off a little bit. I only go there because there is a lack of wheelchair access to the department that is supposed to deal with it. That's a whole other dimension of fail.
They don't understand the whopping difference in what I can hear by phone compared to in person as the phone compresses all the frequencies into the ones I can't hear! I also can't hold a phone still over that one nanometer sweet-spot on my hearing aid where the signal actually gets into the hearing aid, and when I do manage it the mouthpiece is a foot away, so I have to keep turning the phone around. I just got a textphone.
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Yep, it seems this is sadly not at all unusual http://accessibility-fail.dreamwidth.org/24560.html
Unless we are coincidentally both at the same one department that does this, but I doubt it. My department specifically only deals with mild to moderate age-related hearing loss, so I let them off a little bit. I only go there because there is a lack of wheelchair access to the department that is supposed to deal with it. That's a whole other dimension of fail.
They don't understand the whopping difference in what I can hear by phone compared to in person as the phone compresses all the frequencies into the ones I can't hear! I also can't hold a phone still over that one nanometer sweet-spot on my hearing aid where the signal actually gets into the hearing aid, and when I do manage it the mouthpiece is a foot away, so I have to keep turning the phone around. I just got a textphone.