My audiology depts typically have policy which requires me to book an appointment to get my hearing aid repaired over the telephone. I pointed this out to them and made a LOT of fuss about "get a hearie to do it for you"....
I do have a textphone, but why don't they have an SMS or email option as well - both are cheap and viable.
Problem is 90% of hearing aid users are those who have acquired a hearing loss and audiologists are usually hearing - hearies don't realise how annoying phones are and forget how little many of us can use phones.
I have great fun at work saying "err I don't know X's extension I never use the phone" "nope despite being office geek I don't actually know ANYthing about the phones cos I have never used them".
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I do have a textphone, but why don't they have an SMS or email option as well - both are cheap and viable.
Problem is 90% of hearing aid users are those who have acquired a hearing loss and audiologists are usually hearing - hearies don't realise how annoying phones are and forget how little many of us can use phones.
I have great fun at work saying "err I don't know X's extension I never use the phone" "nope despite being office geek I don't actually know ANYthing about the phones cos I have never used them".