This is sadly familiar to me. I have appointments at a hospital where they have no parking for patients. This is done on purpose to be "green" apparently. I know there is parking because I was once let into the parking area to turn around to leave, but it is reserved for doctors.

So they refuse to pay for taxis even though this is against the law (complaint escalated to the point it is currently with the Public Services Ombundsman). This is a refund under the low income scheme, which is to pay for travel to hospital for people who otherwise would have to not go to hospital at all, you gotta be pretty poor to get this.

Then they told me I had to come by hospital transport, who then told me I don't meet the criteria, which is fine, I don't think I should, I just think they should let me park my car there.

So next up they said go by equivalent of Paratransit. But same problem, I can get to *other* hospitals than this one by bus, so I don't qualify. Same reason I can't get a taxi discount card.

So when I went by taxi they refunded me the "cheapest avaiable travel" which, in their opinion, was the paratransit fee less the discount from the Taxicard scheme, which is not even valid on paratransit!

Oh, and the paratransit also doesn't allow you to book more than one journey per month to the same location to stop people using it week on week for day centres and stuff. First - why? Second - some people actually *have* to go to appointments at the same hospital. So even if I qualified I still would have no transport. All this instead of putting in a single disabled parking bay in a car park they already have.