Oops

Jul. 29th, 2013 09:53 pm
vass: wonder girl facepalming (Facepalm)
[personal profile] vass
Conservative flyers on disabled initiatives contain fake Braille
[hattip to James Nicoll]

"Jim Tokos, a vice-president at the Canadian Council of the Blind, said he found the flyers simply “baffling” — especially since the whole purpose of the pamphlet was to boast about how much the Conservatives were doing to make life easier for disabled people in Canada."
vass: Serpent Guard, caption: "I always get a happy tingly feeling when I see those guys." (Tingly)
[personal profile] vass
So, Centrelink (Australian social services) decided to review my rent assistance (if I don't confirm that my details haven't changed or give them the new details, they stop my rent assistance.) And at the same time the rent assistance part of their website went offline, with no ETA for when it'll be back, so I couldn't confirm that my details hadn't changed on their website.

So my options were print out the form and take it to my landlords to sign (I don't own a printer, and even if I did I'd have to take it to said landlords, and that's social interaction I didn't want) or use their automated phone service. I didn't think it would be that bad. It was.

They asked me to repeat the word 'yes' three times in a row, ON MORE THAN ONE OCCASION because they couldn't understand me. I realise I have mild speech dysfluency issues, I do realise that. [actually, I have a speech pathology appointment today.] But it's not THAT bad. It's never been so bad that a person (or even a machine) literally could not tell whether I was saying yes or no.

Like other people with dysfluencies, I get worse when I'm anxious. Like, if I'm on the phone for nearly an hour and the recorded voice is dictating long strings of numbers in a disjointed rhythm and at different vocal registers and with no pause before or after the dictation, and I need to write those down [I have auditory processing problems too, specifically auditory working memory] and they also want information from me and won't tell me in advance what information I need so I can go get it, and also they can't understand me and I'm talking as clearly as I can, that would be a nightmare affect how clearly I can speak.

Also, sometimes it allowed me to use the keypad to enter numbers, or to use 1 for yes and 2 for no, and sometimes it wouldn't, and it wouldn't tell me when it was appropriate or when it wasn't. And there was a period when it wanted my driver's license and I typed it into the keypad, and it said "I'm sorry, I can't understand you. Can you repeat that?" and it happened TWICE IN A ROW. The KEYPAD. I figured out that it was because I was sobbing quietly. My sobs overrode the keypad numbers. I covered the mouthpiece while I was entering numbers after that.

There was a point where it asked me if I wanted to speak to a real person. I said yes. It couldn't understand me, so it just kept going.

[additional tags: phone]
flora: Picture of several lily pads - a lotus blossom surrounded by three green leaves. (lily pad)
[personal profile] flora
Short notice, but the U.S. government is rewriting the ADA and Section 508 regulations for Information and Communications Technology.  These are the laws that describe how American companies and government websites need to be accessible.   I thought some folks in this community might be interested in commenting on the draft legislation. 

The US Access Board (the agency writing this) is especially looking for ideas on making government websites accessible to people with cognitive disabilities. They also want input on what should and should not be reasonable exceptions to the law.

The ADA revision is very short, but far-reaching.  A new section now covers walk-up kiosk interfaces, not just ATMs.  For example, if you've ever ordered food in a restaurant or cafeteria using a touch-screen, the new ADA law would apply there.

The first public comment period ends today (Monday) June 21 at midnight Eastern time. 

Press release:
http://www.access-board.gov/news/ict-hearing-may.htm

Draft Regulations for comment:
http://www.regulations.gov/search/Regs/home.html#docketDetail?R=ATBCB-2010-0001

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