jazzyjj ([personal profile] jazzyjj) wrote in [community profile] accessibility_fail2016-05-04 04:44 pm
Entry tags:

Forms that Time Out

Hello everybody. Subject line is pretty accurate. I'm wondering if any of you have ever come across website forms that just time out after only a short interval? Just a couple of days ago my father and I attempted to register on our preferred bank's website. I had previously read an article elsewhere online which highly praises this bank's accessibility efforts. So my father and I both had our computers handy, and we went to our bank's site and began the registration process. I should state here that I had an account with them before not online, so some of my information needed to be updated. But the form kept on timing out, and we had to call their customer service department. It all worked out in the end and it turns out that their website is very accessible at least on the Mac with VoiceOver, but it seems that some of the forms on there in addition to sign-up are timed. I think I'm going to email their accessibility team about this, but thought I'd also post about it here.

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