Feb. 26th, 2016

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[personal profile] roserodent
I  spoke to my bank today about a website access problem, and they told me the only way to sort out the issue was to be called on a landline phone (don't have one) by an automated service. I told them this is a problem for anyone who is Deaf and would they at least do it for me in the branch. No. They will know my access number, that is not secure. But it's all ok as there's a special feature for deaf callers... At the end of the call it asks you to press 1 if you didn't hear it and it will ask you again.

The mind positively boggles!

I told her best case scenario a phone call goes "flub flub flubbety  flub wub" and worst case it goes "[tumbleweed]" and this was genuinely surprising to her.

This is a variant of the tax office which has an AUDIO message on their text phone line saying press 1 if you are deaf...  

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You Fail At Accessibility

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