gingicat: woman in a green dress and cloak holding a rose, looking up at snow falling down on her (Default)
[personal profile] gingicat
A local staffing agency expects my friend with advanced keratoconus to be able to use this for her job interview:

Montage Live by Montage Talent, Inc.
https://itunes.apple.com/us/app/montage-live/id1036399811?mt=8

She’s not going to be able to make eye contact if she has to keep holding the phone up to her eyeball to see the buttons!
[personal profile] jazzyjj
Hi folks. I'm back with some more questions regarding ADA paratransit. First off, does anyone happen to know if the powers-that-be keep records of any kind regarding disabilities of paratransit riders in a given locale? This question may seem on the surface to be a bit confidential, but here's why I'm asking. Several weeks ago I was told that my requests for door-to-door assistance are not that common. I took that to mean nobody or hardly anyone in my area needs the drivers to actually get out of their vehicles and assist people to said vehicles, provided passengers aren't standing outside specifically waiting for their ride. A few weeks ago when I booked a round trip, I didn't let the reservationist know that I needed door-to-door assistance until she was about to give me the estimated pick-up time, and she informed me that she was going to have to reschedule my trip. Just for needing door-to-door assistance but not specifying that at the correct time. On a related note, do any of you paratransit riders have the option of scheduling online and creating a profile? This would be so much easier. I'd rather not have to specify my exact needs every single time. I used to not mind doing this, but now I'd really prefer not to repeat myself if at all possible. I'm wondering if this may somehow be confusing the dispatchers? A lot of the paratransit vehicles here nowadays seem to be hybrids, which inandof itself is not a problem with me. However, I have difficulty hearing these hybrids with all the other traffic. This can present quite the dilemma when one only has light perception. Update: The local bus company rolled out an online portal about a year ago. The good news is that it is accessible at least with the 2 screen readers I'm currently using. But the bad news--or perhaps somewhat bad--is that it is not currently possible to book trips online. I read that trips can be cancelled online, but I haven't found a way to do that yet.
[personal profile] jazzyjj
Hello everybody. Well, just when my parents and I and other team members thought that the local paratransit service couldn't get any better, the following scenario happened about a week ago. I have started working out again at the local YMCA, but this time with one of the newer staff members here. He is a very good worker, and a good guy too. So on this particular morning I was picked up by paratransit per my request. The bus pulled up right in front of me, and the driver opened the door and guided me on board. I was his only passenger for that trip, so he dropped me off inside the Y like I had requested. Actually I was informed during my workout that the driver had somehow missed the Y and managed to circle the entire block. Then toward the end of the workout, my tutor told me that we had to go downstairs and meet my ride home. Well, we did so and were promptly informed by one of the front-desk people that my bus had left a few moments prior to our arrival downstairs. So my tutor and I thanked them, and he ended up driving me home. When I got back to my apartment and checked my answering machine, there was a message from the local bus company from a few minutes prior to my arrival back at the pad. The message said that my bus was waiting for me. The time of the message was about 10 minutes before my scheduled pick-up time at the Y. Yet I had my cell phone on me all that time, and it was turned on. Absolutely no phone calls.





Fast-forward to a couple days ago. I phoned into the reservation line to try and schedule a round trip for yesterday, which was Tuesday. But they gave me a time which was way before I would've even gotten out of bed, and told me that no other times were available. So I guess our paratransit service is having issues yet again, and that they're back to their old tricks. I was actually talking with another driver a few weeks ago, who admitted to me that the dispatchers suck at their job. This was what I thought all along, since I've had issues with the service before. This same thing happened just today when I tried to schedule a round trip on paratransit for tomorrow. So I am taking a taxicab to the YMCA, and one back and hopefully things will go smoother.
[personal profile] jazzyjj
Hi everybody. Subject line pretty much sums it up. I'm wondering if anyone could test out the following website for accessibility: http://www.afb.org . I realize that this is probably a loaded request, especially given that accessibility means different things to different people. However, I've been having some issues with some parts of the website and am wondering if other people also experience these issues. I have been trying to purchase a free course from the AFB eLearning Center with no luck. It seems that this site is logging me out constantly, unless I tick the box that says "Remember My Username and Password." Even then, I am sometimes automatically logged out. Please see a prior entry of mine in this comm. I realize this is probably a security measure to protect against spammers and so forth, but the frequency with which it happens seems to be much greater than on other sites. The other issue I'm having is with the online store. It seems that, with VoiceOver at least, the navigation is somewhat off. It wraps around in a loop, but just a few days ago I was able to read a bit of information that was not accessible to me before. For the most part this website with its accompanying portals seems to work pretty well with VoiceOver and the latest version of Chromevox Classic, but I've not had good luck contacting the admins. Thanks in advance for anybody's assistance with this.
avendya: blue-green picture of a woman's face (Default)
[personal profile] avendya
Does anyone have a larger version of the [community profile] accessibility_fail profile picture? (Wheelchair user symbol, but with added cutlass.)

I am feeling the need to make a sign version for my next protest.
[personal profile] jazzyjj
Hi everyone. Subject line pretty much sums it up. Has anyone ever used or heard of Capti Narrator? I've been trying to get somewhere with this but no dice. http://www.applevis.com/apps/ios/productivity/capti-voice-narrator .

The app website seems to indicate that it can be used on the Mac platform and Windows too, but for whatever reason this directory entry is only for the iOS version. I think there's a discrepancy here somewhere. You'd think that, if the developer of this app was active he would still be there, especially given that this directory entry has been updated. In addition, as indicated in one of my replies on AppleVis there was recently an update to this app which I installed on my system. The app description is very convincing, and it seems to me that at least some other AppleVis users have this app and are really enjoying it. I'm also going to post this elsewhere on Dreamwidth and see what happens. My apologies in advance for the lack of clarity, but I need to access some stuff that isn't working for whatever reason just with native Mac software.

Wikipedia

Dec. 22nd, 2016 02:29 am
vass: a man in a bat suit says "I am a model of mental health!" (Bats)
[personal profile] vass
Anyone here with a Wikipedia account and enough spoons for a fight feel like editing the migraine page so it does not include a flashing image that is a migraine trigger?

I'd do it myself but I, um, have a headache and cannot deal with the research and gearing up for a fight in the talk pages that this might entail.

The trigger image is the one of a scintillating scotoma.
[personal profile] jazzyjj
Hello everybody. Subject line is pretty accurate. I'm wondering if any of you have ever come across website forms that just time out after only a short interval? Just a couple of days ago my father and I attempted to register on our preferred bank's website. I had previously read an article elsewhere online which highly praises this bank's accessibility efforts. So my father and I both had our computers handy, and we went to our bank's site and began the registration process. I should state here that I had an account with them before not online, so some of my information needed to be updated. But the form kept on timing out, and we had to call their customer service department. It all worked out in the end and it turns out that their website is very accessible at least on the Mac with VoiceOver, but it seems that some of the forms on there in addition to sign-up are timed. I think I'm going to email their accessibility team about this, but thought I'd also post about it here.
[personal profile] jazzyjj
Good morning/afternoon/evening all! I came across the following post just yesterday on another website and I'm wondering what y'all think? I don't know about anyone else here, but to me what this guy is proposing needs to be given some more thought. Judging from past works of his I believe he is a hard-core member of the National Federation of the Blind, which split with the American Council of the Blind back in the early 1960's. If memory serves, the ACB's historical account of the split into 2 separate organizations is still available from their website http://www.acb.org . I actually read that book several years ago in audio format, and it presented some truly harsh facts about the situation. I'm pasting a link to the forum topic. http://applevis.com/forum/accessibility-advocacy/proposal-applevis-accessibility-advocacy-assistant .

For whatever reason I can't get a shortened URL to this, so if it doesn't work just try copying and pasting. I've been strongly convinced for years that this type of thinking is exactly what is hindering a lot of our nation's disability advocacy.
roserodent: Avatar (Default)
[personal profile] roserodent
I  spoke to my bank today about a website access problem, and they told me the only way to sort out the issue was to be called on a landline phone (don't have one) by an automated service. I told them this is a problem for anyone who is Deaf and would they at least do it for me in the branch. No. They will know my access number, that is not secure. But it's all ok as there's a special feature for deaf callers... At the end of the call it asks you to press 1 if you didn't hear it and it will ask you again.

The mind positively boggles!

I told her best case scenario a phone call goes "flub flub flubbety  flub wub" and worst case it goes "[tumbleweed]" and this was genuinely surprising to her.

This is a variant of the tax office which has an AUDIO message on their text phone line saying press 1 if you are deaf...  
[personal profile] jazzyjj
Hi everyone. I haven't posted to this comm for a little bit but I have a question. I recently got my ADA paratransit re-certification notice in the mail, and I've honestly been debating what exactly to do about it. Every other time I've gotten one of these, I just went ahead with the whole re-certification process. I wasn't too happy about that, but I did it anyway. But now that state funding has gotten so out of hand, I'm totally giving up on paratransit. So earlier this afternoon I phoned the local paratransit certification folks, and spoke with somebody who actually seemed at first to know what she was doing. However, when I asked her my question and she kept putting me on hold, it became quite clear to me that she had absolutely no clue. Hence my reason for asking here. Is it absolutely, 100% necessary for one to re-certify for ADA paratransit even if they are going to only ride the fixed-route buses and the trains? I don't have very good independent travel skills anymore, which in part is a discussion for another time. Actually I posted about this over at the Disabled Rage comm, so anyone interested please feel free to go there and have a look. I also posted an earlier entry here regarding this. But anyway, whenever I travel outdoors I need somebody with me who has good eyeballs. There are a couple exceptions, but I generally can no longer travel outdoors independently. My directional navigation isn't that great anymore either, so I don't want to ride paratransit. I have been asked by drivers to give directions to where I was going, and I never felt comfortable doing that unless someone I know well was riding with me. I would carry along maps, but I think that's a whole other can of worms. I have a cell phone and am happy to call somebody if I get lost, but then the problem becomes telling that person where I am at the time I'm lost.
zdashamber: painting - a frog wearing a bandanna (Default)
[personal profile] zdashamber
I'm going to give a five-minute presentation tomorrow evening on basic web accessibility (what to do re: designing and developing a website)... Here are the slides: https://slides.com/madelinebernard/webaccessibility

I'm interested in taking feedback on it, if you have any!
roserodent: Avatar (Default)
[personal profile] roserodent
 Good news, a win for access, a local community facility has installed automatic doors. 

Erm... sadly they have installed them outside the existing manual doors to "stop the new doors letting in a draft because they're so big". So the automatic doors can take you almost 6 feet then you must open a manual door which pulls towards the automatic door, which is now in the way and will not close until you pass through the manual door. 

Oh the thought process. I suggest "Door 101: using them to get from outside to inside"
zdashamber: painting - a frog wearing a bandanna (Default)
[personal profile] zdashamber
There are some useful links on this tumblr, http://a11ywins.tumblr.com/, if you create internet things or apps, or know someone who needs pointers.
jadelennox: Fierce cat: You wanna piece of me? (t-cat)
[personal profile] jadelennox
Wow, LiveJournal is now using Key Captcha, the worst captcha I have ever seen in a career of terrible captchas. Don't even bother going to their site if you use a screen reader -- you won't be able to learn anything, because even the non-captcha parts of their site aren't accessible.

Basically, there is a difficult-to-see smallish image, and then some ugly jigsaw puzzle pieces that are parts of the image, that you need to click and drag (mouse only) into the main image. There is no screen reader functionality, no non-mouse functionality, no accessible alternative. I don't know if it's possible to implement with an accessible alternative, but LJ certainly hasn't, and there is nothing built into keycaptcha itself.

I am honestly completely appalled.
zdashamber: painting - a frog wearing a bandanna (Default)
[personal profile] zdashamber
Housing prices are heinous in the Bay Area and I live in Mountain View, where there are other people who realize we need to build more housing. We elected pro-housing people to the City Council, and there's a push to put in a dense neighborhood with multi-story housing and shops into the (currently hella boring 1-2 story) office park that Google lives in. There will be meetings this summer (one is set for Saturday July 25th at the Senior Center) to get public input into how this neighborhood should look/work; it might be possible to reroute streets, build bridges across the highway, all kinds of things.

What kinds of things would make it accessible? Things like:
  • wheelchair-accessible units
  • sidewalks on the main housing area wide enough for two wheelchairs to roll side by side
  • shop doors right at street level
  • chirping intersection markers that go off on their own (no button)
  • indents where the bus can pull in, out of traffic, next to the sidewalk
  • ...what else?
Is there stuff I don't have to mention because the ADA covers it? Who should I definitely reach out to so they can come advocate also?

(Edited to remove my own accessibility fail in language, sorry all)
sine_nomine: (Default)
[personal profile] sine_nomine
I bought a blender last year. An Oster, because they are -- generally -- high quality and because this particular model had both decent power and reversing blades... the better to make smoothies with.

I'd been out of town for a while so the blender wasn't used for about two weeks or so. Awakened one morning and decided I wanted a smoothie for breakfast. Loaded up the blender, turned it on and NOTHING. Tried another outlet. Nope. Tried re-seating the blender jar. Nope. Removed the blender jar entirely and tried turning it on (because this particular model turns on without the jar in place). Nope. It wasn't just nearly dead. It was really most sincerely dead.

So I called the nice Oster people; it's about a year old. Should still be under warranty. The customer service person appeared to have found my order but she had to have me in the same room with the blender as there was information "on the blender" that they would require. I was driving at the time so that didn't happen. I called back today with the blender in front of me.

Here's where we get into fail:
Today's customer service person (who said she couldn't find my order but at least found the record of the previous call) asked me to look at the metal prongs on the plug. According to her, there would be numbers inscribed on one of the prongs and alphabet letters on the other. They could be on the inside or the outside of the prongs; it varies where they put them.

I couldn't see a thing. And I have 20/20 vision, though focusing is a little slow sometimes. Managed to find something that vaguely magnifies and lo and behold, on the inside of the metal prongs, there was in fact something inscribed. I was clueless, of course, as to what it actually said.

But here's the kicker: She couldn't assist me without knowing what those letters and numbers were. And I can actually see! What if I were a customer who couldn't?!? Would I have to call a friend to come over and read the silly plug? Could there be any worse place on an entire blender to put the very numbers that identify this particular blender than the prongs on the plug?? And on the inside of them, to boot!

I told her it would probably be faster for me to slice off the plug and send it to them. Or, alternatively, to send the whole blender back. She informed me that wouldn't work as I'd be sending the blender back "to the warehouse, not to the Customer Care Center that is trying to assist you."

So we left it that "consumer will be calling back when consumer can access the requisite numbers and letters".

I think, however, that I will instead be hunting down the address of the CEO of their parent company, packing up the blender and shipping it off with a letter that politely says "You have got to be f'ing kidding me! Figure out a way to send me a new blender... and to improve the location of your identifiers because on the plug in teeny tiny letters is ridiculous."
[personal profile] jazzyjj
Hi everyone. Since we already have one accessibility win posted here, I thought I'd talk about my experience calling AppleCare this morning. I had to call them to straighten out something with my Apple ID. I attempted to reset things online, but couldn't quite figure it out so I decided to use the old phone trick. So this morning I got up around 7:15 my time and called, hoping that they wouldn't be busy. Sure enough, I got through right away. The first person with whom I spoke seemed to be a receptionist or something, but was friendly and transferred me to Gary, after taking down some information. I told him my problem, and he said he was sorry I was experiencing the problem but that he'd be glad to help me. So that is exactly what he did. For a bit of background, I am on my first Mac computer and haven't quite had it for a year. I am a VoiceOver user, which is the screen reader built into all Apple's products. It turned out that I had sort of forgotten about a keystroke, and I skipped over some of the steps on their website to reset my Apple ID. But Gary was super nice and professional. He was also very patient with me throughout the call. He even took the time to wish me happy holidays and asked me how I'm spending them. I really appreciated that.
sarah: (traffic)
[personal profile] sarah
The Kengaru is a hatchback electric car designed specifically for wheelchair users: the hatchback opens up, you roll right in, and it's driven using airplane-style controls.



This is a remarkable design, but the story of how Stacey Zorn made it a reality is even more amazing (link includes animated gifs and a video). The initial version is for manual chair users (expected to run ~$20,000), with a second model for power chair users coming next.
dubhain: (kill -9 ubs)
[personal profile] dubhain
This is California. You are a facility belonging to the University of California. Furthermore, you're situated in the capitol of California. Now, given that the rest of the nation considers California to be home of the "Fruits, nuts, and flakes," (and note that I fall into at least one of the first two of those categories, so I'm not disparaging, here,) not to mention a seething hotbed of liberal inclusion, tolerance, and political-correctness (not that this is strictly true — Orange County comes to mind,) one would think that you'd have your act together, when it comes to accessibility.

One would, sadly, be incorrect in that assumption.

Why? Well, let's see: We could talk about your closing-down the parking ramp which gives the most convenient and accessible access to much of the main hospital and turning it into staff-only parking (except, apparently, for one day per week, which isn't actually specified on any of your signage. (The signage, actually, says it's still for patients and visitors, for the most part. Until you try to enter, of course.)) Or we could talk about the the other parking ramp, which has had its handicapped spots moved farther from the doors and replaced with Electric Vehicle charging stations and maintenance vehicles. Because, y'know, fuck the patients with disabilities. You have to encourage the use of electric cars and keep things as convenient for your employees as possible.

Then there's the main hospital, itself: A maze of twisty little passages, all alike. I realize that your hospital, even more than most, apparently, has accreted, rather than been well-planned. However, your hospital is a stone bitch to get through for the people who don't have mobility issues. For those of us who do, it's a freakin' nightmare. "Well, you have to park here, then walk to the entrance there. Then, if it's during regular hours, on a weekday, and you've come in through the main entrance, a volunteer will walk with you part-way to where you're going. [which is frequently at the other end of the complex, down a route with more twists and turns than an Escher print.] Of course, you can come in through one of the closer entrances to the parking ramp, but there won't be a guide. You'll have to follow the signs." The signs. Er...yeah. That's another little matter where you fail spectacularly. I know of at least one hallway junction where there are four signs labeled "East Wing," with arrows. The arrow upon each sign points (and I'm not kidding, here) in a different direction. Is it ahead? Back the way I came? To the Right? Or through that door to the Left and down the stairs? Pick one. Only to go in whichever direction has been chosen, and find a sign with an arrow pointing back the way I came in the first place. (The trick, apparently, is to ignore the signage in that junction, continue straight onward, take the South Elevators, which will arrive in the East Wing. Apparently there are spacial anomalies involved, which would baffle Captain Janeway. And gods know she saw far too many of them in that lousy spin-off.)

Eventually, one hopes, one will arrive at one's destination. Your medical care is, generally speaking, good to excellent. Administratively? Well, your administrative talents rival those of your signage abilities. But hey: Care's the important thing, right?

Unless, of course, one happens to have mobility issues, and is walking forfreakingever down those twisty little passages, all alike. I finally found a way to escape your hospital, by the way: One follows the "Specialty Coffee Kiosk" signs. Apparently they, unlike the signs for, say, the East Wing, aren't designed to be read as a faulty logic puzzle from Alice in Wonderland. Of course, then there's the hike back to the parking ramp, but hey: Exercise is good for people, right? Even when walking for distances is excruciatingly painful. Builds character, and all that.

Seriously, UCD: You're a medical branch of a major state educational institution in the state believed to be the most progressive and accommodating in the entirety of North America. Nonetheless, you fail — and fail spectacularly at that — in so, so many ways. I simply cannot imagine how you can design your medical campus to fail this spectacularly, in so many "WTF?" ways.

Does UCD actually even have any mobility-impaired people on staff? 'Cause y'all need to hire some. Seriously. Preferably in your planning and facilities maintenance departments. Because, y'know, the level of fail in your facilities is approaching critical mass.

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accessibility_fail: Universal "person in wheelchair" symbol, with wheelchair user holding a cutlass (Default)
You Fail At Accessibility

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